Connected communications
HeronIT Service
Telephony
Telephone, video and data communication services now all exist within one network. Adoption came at speed when Covid increased the need for mobile working and working from home. BT’s announcement that ISDN will be switched off in 2027 means that those that haven’t made the switch will have to soon.
The worlds of voice and data have converged
Top 50 2025 National Award Winning Managed IT BusinessSupporting Ipswich and Suffolk SMEs
At A Glance
The worlds of voice and data have converged
Top 50 2025 National Award Winning Managed IT Business
Your Advantage
Connected communications that are easier to run, support and scale.
Modern telephony is no longer a stand-alone system. Voice, video and data now need to work together as part of a broader operational setup.
We help organisations move away from legacy limitations and towards communication tools that support the way teams actually work.
That includes the shift away from ISDN as well as the wider opportunity to simplify how communication is delivered.
What We Deliver
Support across migration, integration and the practicalities of day-to-day use.
VoIP migration planning
Guidance on moving away from legacy systems with less disruption and clearer timing.
Integrated voice and data
Solutions that sit more naturally alongside the rest of your technology estate.
Calling hardware and user setup
Handsets, headsets and working configurations that suit how your teams communicate.
Ongoing support and change management
Practical help as teams adapt to new tools, features and ways of working.
What This Means For Your Business
Communication that feels more flexible, less fragile and easier to maintain.
Less dependency on legacy systems
You are better positioned for upcoming network changes and less exposed to ageing infrastructure.
Better support for mobile and hybrid teams
Calling and communication can follow the user more naturally, not just the desk.
Clearer customer conversations
The tools behind your communication become less of a barrier to responsiveness and service quality.
Lower operational drag
Integrated systems are typically easier to support and simpler to evolve over time.