Case Study
Client Since 2019Smartest Energy needed systems and processes that matched how the organisation actually worked, not just how the technology was supposed to behave. Before the engagement, upgrade software to Microsoft Windows 10 on 200 laptops before it becomes a security risk.
Quick Facts
Challenge
Upgrade software to Microsoft Windows 10 on 200 laptops before it becomes a security risk.
Solution
Heron IT approached the engagement by bringing more structure to day-to-day working, so the technical work translated into a more dependable operating model rather than a list of one-off fixes.
The engagement focused on reducing immediate pressure first, then putting in place systems the organisation could use with confidence.
Impact
The result was a more stable, clearer, and more dependable working environment for the client.
equipment.
Why It Mattered
This mattered because it reduced day-to-day friction, gave the team more confidence in their environment, and created a platform they could rely on as demands changed.
Key Services Used
The engagement drew on the following Heron IT capabilities.
