HeronIT

Case Study

Client Since August 2016

National Charity

National Charity is a mission-led organisation that needed its technology to better support staff, trustees, and the people it serves. Before the engagement, there are two parts to the project, one “data” and one “voice”:. The result was a more dependable day-to-day operating environment, with less friction and a clearer platform for...

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National Charity

Ongoing supply of equipment

such as laptops.

Quick Facts

Microsoft 365TeamsNetworkingProcurementOngoing support as necessary.

Challenge

Where things stood before the change.

There are two parts to the project, one “data” and one “voice”:

  • Firstly, emails had two domain names and they were using an old, not particularly secure email platform. They wanted to consolidate the domain names into one and use a modern, secure, flexible mobile platform. They also needed file storage in a secure GDPR compliant manner.
  • Secondly, they were using an office-based telephone number and as they were going to vacate their offices in favour of home/mobile working due to Covid they needed to change this to allow for the new set up.
  • Mobile working and flexibility
  • Influence of Covid

Solution

How Heron IT moved the client forward.

Heron IT approached the engagement by introducing tools the team could grow into, so the technical work translated into a more dependable operating model rather than a list of one-off fixes.

The engagement focused on reducing immediate pressure first, then putting in place systems the organisation could use with confidence.

  • The integration of data and voice in a single, unified network
  • Phased migration to Microsoft 365
  • Changing of phone system over from “on premises” to Teams Voice
  • In both cases we prepared in advance and changed over at a specific...

Impact

What changed for the client.

The result was a more stable, clearer, and more dependable working environment for the client.

Ongoing supply of equipment: such as laptops.

Ongoing support as necessary.

Requirements are now likely to be significantly less as the platforms are more reliable and robust. This ultimately leads to decreasing costs for our client.

Ongoing supply of equipment

such as laptops.

Why It Mattered

Why this mattered to the organisation.

For a charity working with limited internal resource, reliable and secure systems meant more focus could stay on beneficiaries rather than on day-to-day IT disruption.

Key Services Used

Services and platforms used in this engagement.

The engagement drew on the following Heron IT capabilities.

Microsoft 365TeamsNetworkingProcurement

Client Perspective

Our IT requirements have evolved over the years as the charity has grown. When we set up our Helpline in 2017, Heron IT sourced and set up all the computers ensuring that they were fully secure and GDPR compliant for client confidentiality. Earlier this year, we made the move away from a location-based phone system to Microsoft Voice. This was a necessary solution to an increased number of hours working from home due to Covid but also negated the use of our personal mobiles which we had been using when not in the office. Heron IT continues to provide IT support when needed and we are very grateful to the team as a whole.

Office Manager

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