Case Study

Client Since 2015

Ipswich-based dental practice

Ipswich-based dental practice needed dependable systems that could support a regulated, client-facing operation without adding friction. Before the engagement, disconnected systems and inconsistent working practices were creating unnecessary friction across the business.

Managing small business servers

and virtual servers

Updates as new versions

become available.

Future-ready platform

Better prepared for growth, change, and more controlled technology decisions.

Quick Facts

Microsoft 365Cloud ServicesCyber Security24/7 monitoringManaging small business servers

Challenge

Where things stood before the change.

Ensure no interruption to service during patient treatment.

Downtime of current systems.
Long-term storage of patient records.
Integration with dental software provider.
Practice expansion.

Solution

How Heron IT moved the client forward.

Heron IT approached the engagement by stabilising the environment first and introducing tools the team could grow into, so the technical work translated into a more dependable operating model rather than a list of one-off fixes.

The engagement focused on reducing immediate pressure first, then putting in place systems the organisation could use with confidence.

Migration to Microsoft 365, Cloud based technology
Working with dental software provider
Integrated accounts and payments
PCI Compliance (credit card security)

Impact

What changed for the client.

The organisation now operates with clearer systems and a platform that can scale, supported by a more structured and scalable IT environment.

Managing small business servers: and virtual servers

24/7 monitoring

Managing small business servers

and virtual servers

Updates as new versions

become available.

Key Services Used

Services and platforms used in this engagement.

The engagement drew on the following Heron IT capabilities.

Microsoft 365Cloud ServicesCyber Security

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